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Help Desk Support Specialist Junior

Engility's China Lake based Software Development and Support Team provides support to a weapons life-cycle tracking system from initial delivery data to final expenditure data.
The Team will work within CMMI developed processes and structure to develop and manage the various projects. The Team provides Software Systems Engineering, Project Planning, and Training for Logistics & Maintenance Information Systems & Technology Division. The Team provides advanced software and database engineering services and assist with requirements development, as well as system integration applications and processes for the life-cycle of all Logistics & Maintenance Info Systems & Technology Division's Products.
The Software Development and Support Team also provides software development support as integrated members of a Government Development Team. Furthermore, our Software Development and Support Team is integrated with the Government Test Team and ensures that applications being developed, as well as COTS/GOTS applications being introduced to the software suite meet performance, interoperability, and security expectations.
Specifically this job:
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
May route calls to product line specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
This is a contingent position, pending funding from the customer.


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